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Questions? Comments? Suggestions?

Please refer to our FAQ before contacting customer service with any issues you may have.

If our FAQ did not resolve the problem, or if you need additional information about the Xcaper Smoke Mask, our website, or even opportunities regarding the sales of Xcaper products, please contact us:

E-mail: info@myfiremask.com
Telephone: toll free at 1-800-687-7814.

We will get back to you as soon as possible!


Frequently Asked Questions

  1. What is Xcaper?
  2. How do Xcaper smoke masks work?
  3. Isn’t staying close to the ground or using a wet cloth just as effective as using an Xcaper mask?
  4. What if reaching an exit unaided is impossible? Can Xcaper smoke masks still help me?
  5. Xcaper masks protect you from smoke, but don’t most people die from fire?
  6. Do all Xcaper masks come with a free replacement guarantee?
  7. Why is my smoke mask in a vacuum-sealed package?
  8. What is your return policy?
  9. What particulate, vapors & gases do Xcaper masks filter?
  10. When would I need to use an Xcaper smoke mask?
  11. How long will an Xcaper smoke mask work?
  12. Is it hard to breathe while wearing an Xcaper smoke mask?
  13. Can my Xcaper smoke mask be reused?

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